“Instagram DM not working” that does work: SOLUTION

Need the quickest solution to your IG DMs that aren’t working? Try these four assured solutions. (No need to download the app again or shut down accounts).  After that, try restarting the application. If Instagram DM isn’t working, you can uninstall the latest updates (it works only on Android) or install the Instagram application. You may also sign from your Instagram account and log back in to resolve the problem.

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Solution #1: Log out of your account, then log back in.

Log into the profile page of your IG profile and then press the hamburger menu located in the upper right-hand corner (it appears like three vertical lines). Select Settings, then scroll to the end section of your page. Select Log Out under the section ‘Logins.’

You will now are on you are on the IG Login page again. Log in with your user name and password to sign in to your account. Make sure that your DMs are functioning correctly.

Solution #2: Clean the cache of your app.

If you are using an iOS device, follow these steps: Go to Settings > Apps, search for the Instagram app, and select it. Then, select “Clear Cache” and ‘Clear Data’ from the end of the page.

Android users need to visit Settings and then Apps. Locate the icon for the app, then select Storage, and then go to “Clear Data and Clear Cache.’

This deletion should not alter or erase any information from the Instagram account. However, if you’re too scared to do it, you can use any other options instead.

Fix #3: Disable the latest update or install the app again.

iOS users can’t uninstall Instagram updates and return to an earlier version. If this is the case, you must uninstall the IG app and then download it once more. (It could require you to sign in to your account following the reinstallation).

Android users can roll back an earlier IG update to address the Direct Message issues. To do this, go to Settings, then Apps, and then select the Instagram application. Then, hit the three dots at the top right corner, then select Uninstall Updates.’

Solution # 4: Try a no-cost VPN.

Sometimes it is possible to fix the DM issue as simple as using a VPN application. We suggest Turbo VPN for Android users and Hotspot Shield for iPhone or iPad users.

Other Fast Solutions

Here are some alternatives to make Instagram DM stop working in 2021.

1. Force Stop the App (Android)

Navigate to your Settings and then look for Instagram within your applications. Click on the icon and then press the ‘Force Stop’ button.

2. Use the Desktop Version

Log into your IG account using a browser on a laptop or a PC. You must visit your Accounts & Login page first to sign in first. Log in with the username you used and your password to open your profile on your personal computer. Try sending messages through the desktop version to check if it is working.

This is only a temporary solution since you cannot send images straight from the camera or conduct video calls.

3. Send an in-App Help Request

Click from the hamburger menu (three vertical lines) on your profile. Then, select Settings. You can go to the Help tab. Select Report a Problem, and click from the tab that opens. There will be a space with an inscription that reads, ‘Briefly detail what went wrong or why something is wrong with the system.’

You can also ask for a DM solution from the IG Support team. If you aren’t sure how to describe your issue, Use the examples of language.

“Hi, my dear support team. I’m having issues with direct messages, and it’s not working correctly/I can’t transmit or read messages. I’ve tried everything, including installing the app again. However, the DMs remain inactive.”

3 Signs That Your IG Account’s DMs Are Not Working

If your connection to the internet or wi-fi is fine, the following red flags suggest problems with your messages.

#1 False notifications.

A majority of users get notifications. However, when they launch the IG application, they see no messages. Others see “Requests” within their DMs. But, they disappear when the user clicks the button. If you experience any of these issues, something is not right in your account.

#2 Problems that are one-sided when sending and receiving messages.

The most obvious red flag could be when an Instagram DM is broken only on one side of the discussion. For instance, your Facebook friends can message you. However, you may not be able to view them or respond to the messages. If that’s the case, you’ll require a fast IG Direct Message fix.

# 3 Disappearing DMs.

If someone sends you a message, and you delete the message before you accept the conversation to continue, it will be deleted from your email account. If you notice other messages disappearing without explanation, there is a possibility that you’re experiencing a DM problem.

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There is no need to repair a broken Instagram DM. Sometimes it is a nationwide issue or even a global one. For instance, in October 2021, Meta (also known as Facebook) dealt with a significant issue that caused many of its applications to cease working.

Therefore, before looking for the DM solution, ensure there aren’t any outages in your region. One method of doing this is by Googling “Instagram outage. You’ll find many monitoring websites like Downdetector.com to inform you when IG has gone down.

3 Methods to Prevent any Instagram DM Problems

We help you learn how to fix Instagram DM, which is not working. However, there are methods to prevent such problems from occurring at all. Utilize these three strategies to ensure that your Direct Messages are running continuously.

# 1 Keep Your Phone and App Updated

The operating system on your phone should have the latest version of the IG application. Also, you need to ensure that the version you are using on Android or iOS is as up-to-date as possible. Also, it would help if you stayed on top of the latest software updates.

If the process of checking for updates seems like a hassle, turn off automatic downloads on your phone. This way, your phone will be able to detect the latest version of apps and download the updates when wi-fi connectivity is accessible.

Here’s how you can do this on An iPhone. Open Settings, then iTunes & App Store > Switch on “Automatic updates” in the Automatic Downloads section.

If you are using Android devices, visit Your Google Play profile. Choose Settings Network Preferences and then Auto-update applications > Over wi-fi only.

# 2 Leave Enough Free Space on Your Phone

If you’re an Apple product owner, It is recommended to have at least 2GB of space left in your phone. This way, you’ll be able to ensure that Instagram does not crash due to a storage issue. Android users require a minimum of 200 MB of storage space to ensure an uninterrupted experience and prevent crashes in the app.

# 3 Keep the IG DM Limits in Mind

The number of direct messages you send every day can cause an ‘Action Block. It will be helpful to keep your account clean of spam, as unintentional messages could get you banned or even suspended.

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